Corporate InformationTechnology Services

What is CITS trying to do?

We are presenting and working the fundamental premise of HVAC/Firealarm Automation Systems and showing how it can save some major expenses:

Your existing sytem can be repaired, serviced, and be fully functional and can meet most of your current requirements. It is not necessary to a purchase a new replacement or an upgraded system, which will involove major outlays. This step cannot be justified in most situations. It is extremely cost effective to postpone the purchase of a new system unless new requirements such as networkability, convertibility or web access are essential. It is our contention that these latter are usually more promoted by the SELLER to create more business for themselves than actually needed or required.

There are basically 3 situations to consider. Others can be subsumed under these:

1. Problems related to the way the system was engineered/installed. This will include such items as wrong or inadequate programming/engineering, changed usage of the building and hence inadequacy of the current programming, wiring problems, lack of training or unavailability of training etc. These are the problems related to the system itself. CITS can address every one of these.

2. The second class of problems have to do with causes external to the system itsself. These include lack of  hardware availability and support, little or non-existing vendor support, no trained tecnicians or programmers, costly training and parts, vendor restricted software/hardware and many others. CITS can address any and all of these issues.

3. The system may be inadequate because of new or modern requirements such as compatibility/scalability to new standards such as networkability, over the web availability, vendor independent hardware/software and others. CITS can service and configure all such systems and requirements.

The fundamental premise of HVAC/FireAlarm systems then leads to the total concept of CITS Services:

1.   CITS Systems Evaluation

We evaluate a system right on your site and submit a report that spells out what your system is capable of doing, what it will take to make it do that and wheter the current functionality is close to what your current needs are and whether or not you need a new system or an upgrade is in order. This detailed report can only be completed by a CITS professional. The cost of this service is $1990.00 and includes all expenses (for the continental Unites States).The site visit is typicaly a one or two day visit and a person knowledgeable about the site and the geographical placement of the system components must be available for one whole day.

Schedule this Service

2.   Service And Support

Base upon our Fundamental Premise, we support and service all systems, in particular all Honeywell, Johnson and Andover Controls Systems. We do this through a revolutionary contract maintenance system that is CITS proprietary and costs next to nothing compared to what you can find in the market place.The basic tool for this purppose is our exclusive service contract. You can examine the Service Contract here.

3.   The CITS Promise

For any change or adjustemnt to your system, CITS will do and perform it just for the asking at the regular service and support cost. Our engineers are empowered and can make most of the your requirements on the spot. For full support we will simply evaluate your system and deliver a proposal or proposals with costs so that you wll have your options to move forward.

Simply call (651)442-9044 and ask for and arrange a site visit to get all our answers.

4.   Technical Assistance

Technical assistance and support is available fopr most systems but in paticular for Honeywell and Johnsone Controls systems. We can even provide and research for other systems by contractual arrangment. Technical assistance is only $1190/month and is unlimited. This service requires our enhanced service conract that costs you next to nothing, see above for this contract service.

5.   Training services

In order to support our fundamnental premise and to offer the revolutionay contract services for such a low dollar amount, we must train your staff so that all routine service matters can be handled by your staff on site with our technical assistance/support. Each system has a number of training requirements for the site personnel. When a contract is signed up you will be given the training requirements for your site and personnel. These requirements are specially prepared for the site signing up for a contract.

For detailed training availability and course outlines please use this link.

6.   Parts and repair services

We have an extensive parts availability for legacy systems. We can also engineer, install and program all parts that we sell. Check the parts availability on this site. Both automation parts and control components such as thermostates, valves, mounting gear, etc., are available. You will also find a convenient Data Sheet for any part that you can download or print. 

We also provide repair services for many automation parts. We repair all parts and then test them in their native systems and actual environment under program or system control.

If we cannot rapair a part or the part is not repairable we will advise you to buy a replacement. We have all the replacements and the tools to configure and install them.

If you need a replacemnt part and it is not available we can even try to source them for you.